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Copy defects are apparent ....................................................................................................118
Vertical white or faded stripes ........................................................................................118
Blank pages ....................................................................................................................118
Wrong original was copied .............................................................................................118
Too light or dark ..............................................................................................................118
Unwanted lines ...............................................................................................................119
Black dots or streaks ......................................................................................................119
Unclear text .....................................................................................................................119
Reduced size ..................................................................................................................119
Scanned image is of poor quality ..........................................................................................120
Is the original a second-generation photo or picture? ....................................................120
Is the image quality better when the document is printed? ............................................120
Is the image skewed (crooked)? ....................................................................................120
Does the scanned image show blotting, lines, vertical white stripes, or any other
defect? ............................................................................................................................120
Do graphics look different from the original? ..................................................................120
Part of the image did not scan ..............................................................................................121
Was the original loaded correctly? .................................................................................121
Does the original have a colored background? ..............................................................121
Is the original longer than 381 mm (15 inches)? ............................................................121
Is the original too small? .................................................................................................121
Are you using HP Director? (Macintosh only) ................................................................121
Is the media size correct? ...............................................................................................121
The scan takes too long ........................................................................................................122
Is your resolution or color level set too high? .................................................................122
Is your software set to scan in color? .............................................................................122
Did you send a print job or copy job before you tried to scan? ......................................122
Is your computer set for bidirectional communication? ..................................................122
Error messages appear .........................................................................................................123
Common scanning error messages ...............................................................................123
Scan quality is unacceptable ................................................................................................124
Preventing problems .......................................................................................................124
Blank pages ....................................................................................................................124
Too light or dark ..............................................................................................................125
Unwanted lines ...............................................................................................................125
Black dots or streaks ......................................................................................................125
Unclear text .....................................................................................................................125
Appendix A Specifications
HP LaserJet 3020/3030 all-in-one series specifications .......................................................129
HP LaserJet 3020/3030 all-in-one series specifications ................................................129
HP LaserJet 3030 all-in-one fax specifications .....................................................................131
HP LaserJet 3020/3030 all-in-one series battery ..................................................................132
Appendix B Regulatory Information
................................................................................................................................................133
FCC regulations ....................................................................................................................134
Telephone consumer protection act (United States-hp LaserJet 3030 all-in-one only) .......136
IC CS-03 requirements (hp LaserJet 3030 all-in-one only) ..................................................136
Regulatory information for the European Union countries/regions (hp LaserJet 3030
all-in-one only) .......................................................................................................................137
Safety statements .................................................................................................................138
Laser safety statement ...................................................................................................138
Canada DOC regulations ...............................................................................................138
Laser statement for Finland ............................................................................................139
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