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HP Color LaserJet 3000, 3600, and 3800 Series
Printers - Broken Cartridge Lock Emerging Issue
Issue Description
Troubleshooting
Issue Description
Customers may experience a 10.92.XX error or cannot seat their cartridges properly. If the part circled
below is broken, the printer must be replaced. The main drive assembly is not a service part.
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Troubleshooting
The following diagram identifies the area where the broken part may be located on the main drive
assembly.
This is how it should look then when the cartridges are out, the ETB is removed, but the guides to the
ETB are up instead of down, and the front cover is all the way open: (you can get to this mode by
opening the door, remove the ETB, remove the cartridges, close the front door, and open it again.
Note that you can NOT put in the cartridges as the guides to the ETB are in the "up" position. Pull the