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Service and Support
Service and SupportService and Support
Service and Support
Three-year limited parts only warranty, including hardware diagnostic support, pre-failure warranty
(coverage of hard drives, memory and processors). The warranty is fully supported by HP Services and a
worldwide network of resellers and service providers. In addition 90-day's getting started software
telephone support may be covered under the warranty or available for an additional fee. Enhancements
to warranty services are available through HP Care Pack services.
NOTE:
NOTE:NOTE:
NOTE:
The MSA60 has a limited 3 year parts only warranty. The SAS drives have a 3 year warranty. SAS
MDL and SATA drives have a 1 year warranty
Care Pack services provide a range of life cycle support options that let you choose the service levels that
meet your business requirements, from basic to mission-critical.
A full range of HP Care Pack hardware and software services are available including:
Installation and start up
Education courses
Extended onsite hardware coverage hours from same business day 13 hours, 5 day to 24 hours, 7
days call window with options including 4-hour response or 6-hour Call To Repair
Comprehensive range of software technical support for Microsoft, Linux, ProLiant Essentials
solutions helping to deliver high level of application availability. Response times range from 30
minutes for critical problems to 2 hours.
System Management, Performance Services and Mission Critical Support Solution
Service includes HP branded hardware options qualified for the storage enclosure, purchased at the
same time or afterwards, internal to the enclosure. These will be covered at the same service level and
coverage period as the storage enclosure.
NOTE:
NOTE:NOTE:
NOTE:
For more information on HP Care Pack services, contact any of our worldwide sales offices or
resellers or visit our worldwide Web site on the Internet at:
http://www.hp.com/hps/carepack
NOTE:
NOTE: NOTE:
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For more complete information on HP Services offerings, customers and resellers, please visit us
at:
http://www.hp.com/hps
NOTE:
NOTE: NOTE:
NOTE:
Additional information regarding worldwide limited warranty and technical support is available
at:
http://h18004.www1.hp.com/products/servers/platforms/warranty/index.html
HP Care Pack Information
HP Care Pack InformationHP Care Pack Information
HP Care Pack Information
Flexible Support
Flexible SupportFlexible Support
Flexible Support
1 Year Support
HA101A1-87G
HA103A1-87G
HA104A1-87G
HA105A1-87G
HA109A1-87G
HA110A1-87G
HA111A1-87G
HA112A1-87G
3 Year Support
HA101A3-87G
HA103A3-87G
HA104A3-87G
HA105A3-87G
HA109A3-87G
QuickSpecs
HP 60 Modular Smart Array
HP 60 Modular Smart ArrayHP 60 Modular Smart Array
HP 60 Modular Smart Array
Service and Support, HP Care Pack, and Warranty Information
DA - 12627 North America — Version 37 — June 8, 2011
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