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HP All-in-One • 11
Problem: You did not see the screen prompting you to connect the USB cable.
Action: Remove, and then re-insert the HP All-in-One Windows CD. Refer to Section
A.
Problem: The Microsoft Add Hardware screen appears.
Action: Click Cancel . Unplug the USB cable, and then insert the HP All-in-One
Windows CD. Refer to Section A.
Problem: The Device Setup Has Failed To Complete screen appears.
Action: Verify that the control panel faceplate is fi rmly attached. Unplug the HP
All-in-One and plug it in again. Check all connections. Make sure the USB cable
is plugged into the computer. Do not plug the USB cable into a keyboard or non-
powered hub. Refer to Section A.
Problem: A Carriage Jam message appears.
Action: Open the print cartridge door. Make sure you have removed the orange
plug. Remove any tape from inside the device. Turn the power off, and then wait one
minute. Turn the power on again.
Troubleshooting