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Warranty information 67
Warranty information
Limited warranty
To back up the wide range of features offered with the UPS, a 3-year limited warranty is provided.
$250,000 Computer Load Protection Guarantee
In addition to the limited warranty, a $250,000 Computer Load Protection Guarantee (provided by the
original equipment manufacturer) is offered.
IMPORTANT: The $250,000 Computer Load Protection Guarantee is offered only in The United
States and Canada.
The $250,000 Computer Load Protection Guarantee only applies if:
• The UPS is plugged into a suitably grounded and wired outlet using no extension cords, adapters, other
ground wires, or other electrical connections.
• The UPS installation complies with all applicable electrical and safety codes specified by the NEC.
• The UPS is used under normal operating conditions and users comply with all instructions and labels.
• The UPS is not damaged by accident (other than a utility power transient), misuse, or abuse.
o The Guarantee applies only to the original end-user and is non-transferable.
o The Guarantee does not include reimbursement for or restoration of any data loss.
• The UPS is either connected directly to an enterprise class PDU, which is then connected directly to a
server, workstation, or personal computer, or the UPS is connected directly to a server, workstation, or
personal computer.
Pre-Failure Battery Warranty
The Pre-Failure Battery Warranty, standard on all UPS units, extends the advantage of a 3-year limited
warranty by applying it to the battery before it actually fails. The Pre-Failure Battery Warranty ensures that the
battery is replaced free of charge when a notification that the battery might fail is received from power
protector software. The battery warranty coverage is 3 years for parts. The warranty for the first year of
ownership includes parts and labor. If battery spares are not available for a particular UPS model, the entire
UPS, including its battery, is replaced.
A Pre-Failure Battery warning is given 30 days before a battery failure. The warning is indicated in one or
both of the following ways:
• An LED showing the battery is low
• Notification from power protector software