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Check to see if your ink cartridge is still under warranty:
• If the end of warranty date has been reached, purchase a new ink cartridge.
• If the end of warranty date has not been reached, contact HP support. For more information, see
HP support.
Error message: Cartridges nearly expired --OR-- Cartridges expired
Cause: The ink in the indicated cartridges is near or at the expiration date.
Solution: Each ink cartridge has an expiration date. The purpose of expiration is to protect the printing system
and to ensure ink quality. When you receive a "Cartridges expired" message, remove and replace the expired
ink cartridge, and then close the message. You can also continue printing without replacing the ink cartridge,
by following the instructions on the product or the ink cartridge expiration message on your computer screen.
HP recommends replacing the expired ink cartridges. HP cannot guarantee the quality or reliability of expired
ink cartridges. Device service or repairs required as a result of using expired ink will not be covered under
warranty.
Error message: Replace cartridges soon
Cause: The indicated ink cartridges are estimated to be low on ink.
Solution: The indicated ink cartridges may need to be replaced soon.
NOTE: Ink level warnings and indicators provide estimates for planning purposes only. When you receive
a low-ink warning message, consider having a replacement cartridge available to avoid possible printing
delays.You do not need to replace the ink cartridges until you are prompted to do so.
Error message: Cannot print
Cause: The ink in the indicated cartridges has been depleted.
Solution: Replace the indicated ink cartridges. For more information, see
Replace the ink cartridges.
Error message: Printhead problem
Cause: The indicated printheads are missing, not detected, incorrectly installed, or damaged.
Solution: Try reinstalling the indicated printheads. Press firmly on each printhead until it snaps into place and
make sure the assembly cover is closed properly and the printer top door is closed. If the error message still
appears, contact HP support for special instructions on troubleshooting printhead problems.
Error message: Incompatible printheads
Solution: Replace the indicated printheads with the appropriate printheads for the device. To determine the
reorder number for all the printheads that the printer supports, see the back cover of this guide.
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