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Troubleshooting
For help on problems you may be experiencing when you
install your PC, refer to the following pages for possible
solutions.
Symptom describes the sign or warning message for the
type of problem.
Problem identifies one or more reasons why the symptom
may have occurred.
Solution describes what you should do to try to solve the
problem.
Look up the description of the symptom or problem, and try
the solution listed. Some of the symptoms listed may not
apply to your PC. For problems relating specifically to the
monitor or printer, refer to the equipment documentation.
Display (Monitor)
NOTE: If you encounter display (monitor) problems, refer to the documentation that came with your monitor and to the
common causes and solutions listed in this table.
Symptom Problem Solution
Monitor power cable is not
connected to the monitor or to
the wall outlet.
Reconnect the power plug on the back of the monitor and on the
wall outlet.
Screen is blank, and monitor
power light is not lit.
Monitor is off (not turned on). Press the On button on the front of the monitor.
Screen saver is enabled. Press any key or move the mouse to make the screen display
visible again.
PC is in standby mode. Press the Standby button (select models only) or press the Esc key
on the keyboard to resume from standby mode.
PC is in hibernation mode or
is off.
Press the On button to turn on the PC.
Screen is blank.
Monitor connector cable is
not properly connected to
the back of the PC.
Inspect the monitor video connector for bent pins. If no pins
are bent, reconnect the monitor connector cable on the back
of the PC.
Hard Disk Drive
Symptom Problem Solution
PC seems to be locked up
and not responding.
Program in use has stopped
responding to commands.
Use the Windows Task Manager to close any programs not
responding or to Restart the PC:
1 Press the Ctrl, Alt, and Delete keys on the keyboard at the
same time.
2 Select the program that is not responding, and click
End Task.
Or
Click Shut Down, and then click Restart.
If this does not work, press the On button for 5 or more seconds
to turn off the PC. Then, press the On button.