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Internet Access
Symptom Problem Solution
Internet Service Provider (ISP)
account is not set up properly.
Verify Internet settings, or contact your ISP for assistance.
Modem is not set up properly. Reconnect the modem, verifying connections.
Note that your PC may also have an Ethernet network interface
(also called a network interface card, or NIC) that connects to a
LAN (local area network). Although it looks similar to the modem
connector, the RJ-45 Ethernet network connector is not the same.
Verify that you are using the modem connector. Do not connect a
telephone cable to the NIC. Do not plug a network cable into a
telephone service line; doing so may damage the NIC.
Cannot connect to the
Internet.
Web browser is not set up
properly.
Verify that the Web browser is installed and set up to work with
your ISP.
Keyboard and Mouse
Symptom Problem Solution
Keyboard connector is not
properly connected.
Turn off the PC by using the mouse, reconnect the keyboard to
the back of your PC, and turn on your PC.
Program in use has stopped
responding to commands.
Restart or turn off your PC using the mouse.
Keyboard commands and
typing are not recognized
by the PC.
Keyboard is damaged. Press the Help ? button on the keyboard to open the Help and
Support Center, or contact Support for replacement details.
Wireless keyboard does not
work after installation, or is
not detected.
Keyboard batteries are low or
empty.
Replace the two AA alkaline batteries in the wireless keyboard;
then set the ID channel by pressing the Connect button on the
wireless receiver and then on the keyboard. Refer to the
documentation that came with your wireless set.
Mouse connector is not
properly plugged into the
back of the PC.
Turn off your PC using the keyboard:
1 Press the Ctrl and Esc keys on the keyboard at the same time
to display the Start menu.
2 Use the Up arrow or Down arrow key to select Turn Off
Computer, and then press the Enter key on the keyboard.
3 Use the Up arrow or Down arrow key to select Turn Off,
and then press the Enter key.
After the shutdown is complete, plug the mouse connector into
the back of your PC and turn on your PC.
Program in use has stopped
responding to commands.
Restart your PC by using the keyboard. If possible, save any
open files and close open applications before restarting.
Mouse does not respond to
movement or is too slow.
Surface in use for roller-ball
type mouse is too smooth.
Use a mouse pad or other rough surface for the mouse.
Mouse is not connected
properly.
Try unplugging and then reconnecting the mouse cable to
your PC.
Mouse does not work after
installation or is not
detected.
Wireless mouse batteries are
low or empty.
Replace the two AA alkaline batteries in the mouse; then set the
ID channel by pressing the Connect button on the wireless
receiver and then on the mouse. Refer to the documentation that
came with your wireless set.