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Before You Call for Technical Support ............................................................................................... 96
Helpful Hints ....................................................................................................................................... 97
Solving General Problems .................................................................................................................. 99
Solving Power Problems .................................................................................................................. 103
Solving Hard Drive Problems ........................................................................................................... 105
Solving Media Card Reader Problems ............................................................................................. 108
Solving Display Problems ................................................................................................................. 110
Solving Audio Problems ................................................................................................................... 115
Solving Printer Problems .................................................................................................................. 117
Solving Keyboard and Mouse Problems .......................................................................................... 119
Solving Hardware Installation Problems ........................................................................................... 121
Solving Network Problems ............................................................................................................... 123
Solving Memory Problems ............................................................................................................... 126
Solving Processor Problems ............................................................................................................ 128
Solving CD-ROM and DVD Problems .............................................................................................. 129
Solving USB Flash Drive Problems .................................................................................................. 131
Solving Front Panel Component Problems ...................................................................................... 132
Solving Internet Access Problems .................................................................................................... 133
Solving Software Problems .............................................................................................................. 136
Appendix D Password Security and Resetting CMOS ............................................................................... 137
Resetting the Password Jumper ...................................................................................................... 138
Clearing and Resetting the CMOS ................................................................................................... 139
Appendix E Drive Protection System (DPS) ................................................................................................ 141
Accessing DPS Through Computer Setup ....................................................................................... 142
Appendix F System Recovery ...................................................................................................................... 143
System Recovery options ................................................................................................................. 144
System Recovery from the Windows 7 Start Menu ......................................................... 144
System Recovery at system startup ................................................................................ 144
System Recovery from recovery media ........................................................................... 145
Recovery media ............................................................................................................................... 146
Choosing recovery media ................................................................................................ 146
Creating recovery media .................................................................................................. 146
Appendix G Specifications ........................................................................................................................... 148
Index ................................................................................................................................................................. 150
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