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Software and configuration utilities 42
Legacy USB support provides USB functionality in environments where USB support is not available normally.
Specifically, HP provides legacy USB functionality for the following:
• POST
• RBSU
• Diagnostics
• DOS
• Operating environments which do not provide native USB support
Remote support and analysis tools
HP Insight Remote Support software
HP Insight Remote Support software delivers secure remote support for your HP Servers and Storage, 24 X 7,
so you can spend less time solving problems and more time focused on your business. You can have your
systems remotely monitored for hardware failure using secure technology that has been proven at thousands
of companies around the world. In many cases, you can avoid problems before they occur. There are two HP
Insight Remote Support solutions:
• For small and midsize environments: HP Insight Remote Support Standard provides basic remote
monitoring, notification/advisories and service dispatch. It is optimized for environments with 1 to 50
servers and can be installed on a shared HP ProLiant Windows application server. The software
supports HP EVA storage devices, HP ProLiant, BladeSystems, HP Integrity and HP 9000 servers
running Microsoft Windows, Red Hat Enterprise Linux, and Novell SUSE. Download from the HP
website
(http://h20392.www2.hp.com/portal/swdepot/displayProductInfo.do?productNumber=RSSWMBA
SE).
• For midsize and large environments: HP Insight Remote Support Pack (formerly Service Essentials
Remote Support Pack) is targeted for larger environments and is integrated with HP Systems Insight
Manager (SIM). It provides comprehensive remote monitoring, notification/advisories, dispatch and
proactive service support for nearly all HP servers, storage, network and SAN environments, plus
selected Dell and IBM Windows servers that have a support obligation with HP. It also enables HP to
deliver higher levels of proactive support in line with HP Mission Critical Services support agreements.
Download from the HP website
(http://h20392.www2.hp.com/portal/swdepot/displayProductInfo.do?productNumber=ISDVD).
Both HP Insight Remote Support solutions are available at no additional cost to customers with a valid
warranty on HP technology, an HP Care Pack Service or HP contractual support agreement.
For more information, see the HP website (http://www.hp.com/go/insightremotesupport).
Keeping the system current
Drivers
HP drivers and utilities can be found on the Easy Set-up CD. For the latest drivers and information on
supported operating systems, refer to the HP website (http://www.hp.com/support).