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Troubleshooting 50
6.
Collect all tools and utilities, such as a Torx screwdriver, loopback adapters, ESD wrist strap, and
software utilities, necessary to troubleshoot the problem.
HP recommends you have access to the server documentation for server-specific information.
Common problem resolution
Loose connections (on page 50)
Service notifications (on page 50)
Firmware updates (on page 50)
DIMM handling guidelines (on page 51)
Hard drive guidelines ("SAS and SATA hard drive guidelines" on page 51)
SAS and SATA hard drive LED combinations (on page 51)
Loose connections
CAUTION: If you are using a Virtual Connect environment, some of these procedures might
cause the loss of Virtual Connect credentials and the loss of communication between the Onboard
Administrator and the Virtual Connect Interconnect module. Ensure the Virtual Connect
configuration is backed up before proceeding with any of the following procedures. Virtual
Connect configuration can be backed up by using Virtual Connect GUI or Virtual Connect
Support Utility.
Action:
• Be sure all power cords are securely connected.
• Be sure all cables are properly aligned and securely connected for all external components.
• Be sure each device is properly seated. Avoid flexing circuit boards when reseating components.
• If a device has latches, be sure they are completely closed and locked.
• Check any interconnect LEDs that might indicate a component is not connected properly.
• If problems continue to occur, remove and reinstall each device, checking the connectors and sockets
for bent pins or other damage.
Service notifications
To view the latest service notifications, refer to the HP website (http://www.hp.com/go/bizsupport). Select
the appropriate server model, and then click the Troubleshoot a Problem link on the product page.
Firmware updates
Download firmware updates from the following locations:
• The HP Smart Components available on the HP Support website (http://www.hp.com/support)
• The most recent version of a particular server or option firmware from the HP Support website
(http://www.hp.com/support)
• Components for option firmware updates available from the HP Support website
(http://www.hp.com/support)