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Service and Support
Offerings
(HP Care Pack Services)
Hardware Services On-site Service
NOTE:
To attach 3 year, 4-Hour On-site Service to Smart Buy servers, Smart
Buy Care Packs must be used. For other service levels, order standard Care
Pack part numbers.
4-Hour On-site Service, 5-Day x 13-Hour Coverage, 3 Years, Electronic
U4528E
4-Hour On-site Service, 7-Day x 24-Hour Coverage, 3 Years, Electronic
U4529E
NOTE:
Use one of the following Smart Buy Care Packs to attach 3 year, 4-Hour
On-site Service to Smart Buy servers. For other service levels, order standard
Care Pack part numbers.
ML370 Smart Buy 4-Hour On-site Service, 5-Day x 13-Hour Coverage, 3 Years,
Electronic
UE903E
ML370 Smart Buy 4-Hour On-site Service, 7-Day x 24-Hour Coverage, 3 Years,
Electronic
UE904E
Hardware Services 6-Hour Call to Repair On-site Service
6-Hour Call to Repair, On-site Service, 7-Day x 24-Hour Coverage, 3 Years,
Electronic
U4530E
Installation & Start-up Services
Hardware Installation, Electronic
U4538E
Installation & Start-Up of a ProLiant server and Microsoft or Linux O/S per the
Customer Description and/or Data Sheet. To be delivered on a scheduled basis
8am-5pm, M-F, excl. HP holidays, Electronic
U4539E
Support Plus
Onsite HW support, 8am-9pm, M-F, 4hr response and Microsoft O/S SW Tech
support offsite, onsite at HP's discretion, 8am-9pm, M-F 2hr response time excl.
HP holidays, Electronic
U4540E
Support Plus 24
Onsite HW support 24x7, 4hr response and Microsoft O/S SW Tech support
offsite, onsite at HP's discretion, 24x7 2hr response time incl. HP holidays,
Electronic
U4541E
Onsite HW support 24x7, 4hr response and SuSE Linux SW Tech support
offsite, onsite at HP's discretion, 24x7 2hr response time incl. HP holidays,
Electronic
U6311E
Onsite HW support 24x7, 4hr response and Red Hat ES Linux SW Tech support
offsite, onsite at HP's discretion, 24x7 2hr response time incl. HP holidays,
Electronic
U8333E
NOTE
:
For more information, customer/resellers can contact:
http://www.hp.com/services/carepack
.
QuickSpecs
HP ProLiant ML370 Generation 5
Options
DA - 12478 U.S. QuickSpecs — Version 41 — 1/26/2009
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