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Additional Troubleshooting
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Additional Troubleshooting
Problems Solutions
Strange noise is heard. If a supply was recently replaced or an option attached in the
area the strange noise is coming from, check the supply or
option is properly attached. If the strange noise persists, con-
tact your sales or service representative.
IEEE 802.11b Interface Unit is
not detected by the printer, even
if it is installed properly.
If the optional SDRAM module is not installed, the printer
does not detect the IEEE 802.11b interface board because of
memory shortage. Install the optional SDRAM module to en-
large memory size.
VM Card Type D is not detected
by the printer, even if it is in-
stalled properly.
If the optional SDRAM module is not installed, the printer
does not detect the unit because of memory shortage. Install
the optional SDRAM module to enlarge memory size.
No e-mail is received when an
Alert occurs, and after resolving
an Alert.
•Confirm [Notify by Email] is [On] using the System Menu on
the Control Panel. See “System Menu”, Software Guide.
• Access the printer through the Web browser, log on as an
Administrator on the Web Image Monitor, and then con-
firm the following settings in [Auto E-mail Notification]:
• Device E-mail Address
•Groups to Notify
• Select Groups/Items to Notify
For details about the settings, see Web Image Monitor Help.
• Access the printer through the Web browser, log on as an
Administrator on the Web Image Monitor, and then con-
firm the settings of the SMTP server in [E-mail].
For details about the settings, see Web Image Monitor Help.
• When the power is turned off before the e-mail is trans-
mitted, the e-mail will not be received.
• Check the e-mail address set for the destination. Confirm
the printer's operation history using the Web Image Mon-
itor's System Log menu in [Network]. If the e-mail was sent
but not received, it is possible the destination was incor-
rect. Also check the information concerning error mail
from the e-mail server.
The setting for [Notify by Email]
on the System Menu was
changed from [Off] to [On], but e-
mail is not arriving.
After changing the setting, turn the main unit's power off
and then back on again.
Error notification e-mail was re-
ceived, but no error-solved e-
mail is received.
Check e-mail is set for sending using the Web Image Moni-
tor's [Auto E-mail Notification] at the time the error was fixed.
You must click the [Edit] button of [Detailed Settings of Each
Item] in [Auto E-mail Notification], and set [Notify when error:] to
[Occurs & Fixed] on the displayed screen.
For details about the settings, see Web Image Monitor Help.
Alert Resolving is set for send-
ing e-mail, but no Alert-re-
solved e-mail is sent.
If the power of the main unit is turned off after an Alert oc-
curs, the Alert is resolved during the time the power is off: no
Alert-resolved e-mail is sent.