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The "Using Correct Type of Phone Cord with Fax" test failed
Solution
● Make sure you used the phone cord supplied in the box with your HP All-in-
One to connect to the telephone wall jack. One end of the phone cord should
be connected to the port labeled "1-LINE" on the back of your HP All-in-One
and the other end to your telephone wall jack, as shown below.
1 Telephone wall jack
2 Phone cord supplied in the box with your HP All-in-One
If the supplied phone cord is not long enough, you can extend it. For
information see The phone cord that came with my HP All-in-One is not long
enough.
● Check the connection between the telephone wall jack and the HP All-in-One
to make sure the phone cord is secure.
The "Dial Tone Detection" test failed
Solution
● Other equipment, which uses the same phone line as the HP All-in-One,
might be causing the test to fail. To find out if other equipment is causing a
problem, disconnect everything from the phone line, and then run the test
again. If the Dial Tone Detection Test passes without the other equipment,
then one or more pieces of the equipment is causing problems; try adding
them back one at a time and rerunning the test each time, until you identify
which piece of equipment is causing the problem.
● Try connecting a working phone and phone cord to the telephone wall jack
that you are using for the HP All-in-One and check for a dial tone. If you do
not hear a dial tone, contact your telephone company and have them check
the line.
● Make sure you have correctly connected the HP All-in-One to the telephone
wall jack. Using the phone cord supplied in the box with your HP All-in-One,
connect one end to your telephone wall jack, then connect the other end to
the port labeled "1-LINE" on the back of your HP All-in-One. For more
information on setting up your HP All-in-One for faxing, see Fax setup.
Chapter 11
102 HP Officejet 5600 All-in-One series
Troubleshooting