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warranty information
hp psc 2170 series
Duration of Limited Warranty (hardware and labor): 1 Year
Duration of Limited Warranty (CD media): 90 Days
Duration of Limited Warranty (print cartridges): Until the HP ink is depleted or the “end of
warranty” date printed on the cartridge has been reached, whichever occurs first.
warranty service
express service
To obtain HP express repair service, the customer must contact an HP service office or an
HP Customer Support Center for basic troubleshooting first. See hp customer support on
page 61 for steps to take before calling Customer Support.
If a customer unit needs a minor part replacement and these parts can normally be
replaced by the customer, the customer-replaceable components may be serviced through
expedited part shipment. In this event, HP will prepay shipping charges, duty and taxes;
provide telephone assistance on replacement of the component; and pay shipping
charges, duty, and taxes for any part that HP asks to be returned.
The HP Customer Support Center may direct customers to designated authorized service
providers who are certified by HP to service the HP product.
warranty upgrades
Upgrade your standard factory warranty to a total of three years with the
HP SUPPORTPACK. Service coverage begins on product purchase date and the pack must
be purchased within the first 180 days of product purchase. This program offers phone
support from 6:00 A.M. to 10:00 P.M. Mountain Standard Time (MST) Monday through
Friday and 9:00 A.M. to 4:00 P.M. (MST) on Saturdays. If during your technical support
call it is determined that you need a replacement product, then HP will ship you this
product next business day free of charge. Available in U.S. only.
For more information, please call 1-888-999-4747 or visit the following HP Web site:
http://www.hp.com/go/hpsupportpack
Outside the U.S., please call your local HP Customer Support office. See call elsewhere in
the world on page 62 for a list of international Customer Support numbers.
returning your hp psc 2170 series for service
Before returning your HP PSC for service, you must call HP Customer Support. See
hp customer support on page 61 for steps to take before calling Customer Support.
hewlett-packard limited global warranty statement
extent of limited warranty
Hewlett-Packard (“HP”) warrants to the end-user customer (“Customer”) that each HP PSC
2170 Series product (“Product”), including related software, accessories, media, and
supplies, shall be free from defects in material and workmanship for the duration, which
begins on the date of purchase by the Customer.