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20 3 Problem solving ENWW
65.12.60
65.12.61
OUTPUT DEVICE FAILURE
A problem exists with the delivery-
head internal mechanism.
1. Move the MBM away from the
printer or MFP.
2. Remove any pieces of media
that might be obstructing
movement of the delivery head.
See “Paper-jam locations and
parts” on page 21 for the
location of the delivery head.
3. Reattach the MBM.
4. Wait for the solid green status
light to appear on the user LED
before you continue printing.
CHECK BINS OF THE OUTPUT
DEVICE
65.12.70
65.12.71
OUTPUT DEVICE CONDITION
A problem exists with the
up-and-down movement of the
delivery head.
1. Move the MBM away from the
printer or MFP.
2. Make sure that all of the output
bins are seated properly.
3. Make sure that the blind cover is
seated correctly. See
“Paper-jam locations and parts”
on page 21 for the location of
the blind cover.
4. Remove any media that might
obstruct the belt movement.
See “Paper-jam locations and
parts” on page 21 for the
location of the belt.
5. Reattach the MBM.
6. Wait for the solid green status
light to appear on the user LED
before you continue printing.
66.12.05
66.12.06
66.12.55
66.12.65
66.12.75
66.12.85
66.12.95
OUTPUT DEVICE FAILURE
An internal malfunction has
occurred.
Turn the printer or MFP off and then
on again. If the problem persists, call
for service. See “Support
information” on page 29.
Message Description Action