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Troubleshooting
This section contains solutions for common problems with the scanner and the
transparent materials adapter (TMA).
Scanner installation or setup problems
This section contains solutions for installation and setup problems.
Uninstall and reinstall the software
The problem might have occurred because of an incomplete installation. Try
uninstalling and then reinstalling the HP Scanning software. To reinstall the HP
Scanning software, you must have the HP Image Zone software CD.
To uninstall the HP software that came with your scanner, follow these procedures:
1. Click Start, click Settings, and then click Control Panel (in Windows XP, click
Start, and then click Control Panel).
2. Click Add/Remove Programs (in Windows XP, this is called Add or Remove
Programs) and then select the HP Scanjet software.
3. Click Remove.
4. Click Add/Remove Programs (in Windows XP, this is called Add or Remove
Programs) and then select the HP Image Zone software.
5. Reinstall using the HP Image Zone software CD that came with your scanner.
When you insert the CD, an installation interface launches automatically. Choose
the HP Image Zone software to install.
Check the cables
Cable type Action
Power cable The power cable is connected between the scanner and a
power outlet.
● Ensure that the power cable is securely connected
between the scanner and a live electrical outlet or surge
protector.
● If the power cable is connected to a surge protector,
ensure that the surge protector is plugged into an outlet
and turned on.
● Disconnect the power cable from the scanner and turn off
the computer. After 60 seconds, reconnect the power
cable to the scanner and then turn on the computer, in
that order.
12 HP Scanjet 4370