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Product support
Accessibility Web site
Customers with disabilities can get help by visiting www.hp.com/hpinfo/community/
accessibility/prodserv/.
HP Scanjet Web site
Visit www.hp.com for a variety of information:
● Learn tips for scanning more effectively and creatively.
● Gain access to HP Scanjet driver updates and software.
● Register your product.
● Subscribe to newsletters, driver and software updates, and support alerts.
● Purchase scanner supplies.
Support process
The HP support process works most effectively if you perform the following steps in
the order specified:
1. Review the onscreen Help for the software and scanner, including the
Troubleshooting section.
Go to the software section or to the scanner-specific Troubleshooting section.
2. Go to the HP Consumer Support Web site for support. If you have access to the
Internet, you can obtain a wide range of information about your scanner. Visit the
HP Web site for product help, drivers, and software updates at www.hp.com/
support. The HP Consumer Support Web site is available in the following
languages: Dutch, English, French, German, Italian, Portuguese, Spanish,
Swedish, Traditional Chinese, Simplified Chinese, Japanese, Korean. (Danish,
Finnish, and Norwegian support information is available in English only.)
3. Use HP e-support. If you have access to the Internet, connect with HP via e-mail
by going to www.hp.com/support. You will receive a personal reply from an HP
Product Support technician. E-mail support is available in the languages listed at
that Web site.
4. If you are a customer in the United States, go to step 5. Otherwise, contact your
local HP dealer. If your scanner has a hardware failure, take it to your local HP
dealer for a solution. Service is free during your scanner’s limited warranty period.
After the warranty period, the dealer will quote a service charge.
5. Contact the HP Product Support Center for support by phone. Please consult the
following Web site to check the details and conditions of phone support in your
country/region: www.hp.com/support. As a part of HP’s continuing efforts to
improve phone support information services, we advise you to check the HP Web
site on a regular basis for new information regarding service features and
delivery. If you cannot solve the problem by using the above options, call HP
User's Manual 15