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20 Appendix A. Troubleshooting ENWW
Getting Support from hp.com
Before you contact customer service, refer to HP Technical Support at:
http://www.hp.com/support
Select your country/region, and then follow the links to the support page for your
monitor.
Preparing to Call Technical Support
If you cannot solve a problem by using the troubleshooting tips in this section, you
might have to call technical support. For technical support contact information, refer to
the printed documentation included with the monitor.
Have the following information available when you call:
• Monitor model number (located on label on back of monitor)
• Monitor serial number (located on label on back of monitor or in the OSD display
in the Information menu)
• Purchase date on invoice
• Conditions under which the problem occurred
• Error messages received
• Hardware configuration
• Name and version of hardware and software you are using
Locating the Rating Label
The rating label on the monitor provides the product number and serial number. You
may need these numbers when contacting HP about your monitor model.
The rating label is on the back of the monitor.