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iv ze1000 Series Troubleshooting and Self-Repair Guide
Contents
Technology Codes...........................................................................................................................iii
Product Information ......................................................................................................... 7
Notebook Features ........................................................................................................................... 7
Operating the Notebook................................................................................................................. 10
Turning the Notebook On and Off ..........................................................................................10
Resetting the Notebook........................................................................................................... 11
Changing the Boot Device ...................................................................................................... 11
Hardware Specifications ................................................................................................................ 12
Technology Code JB ............................................................................................................... 12
Troubleshooting and Diagnostics................................................................................... 15
Audio Problems....................................................................................................................... 15
CD and DVD Problems...........................................................................................................16
Display Problems .................................................................................................................... 17
Floppy Disk Drive Problems...................................................................................................18
Hard Disk Drive Problems ......................................................................................................18
Heat Problems ......................................................................................................................... 19
Keyboard, Touch Pad, and Mouse Problems .......................................................................... 19
LAN Problems......................................................................................................................... 20
Memory Problems................................................................................................................... 21
Modem Problems .................................................................................................................... 21
One-Touch Button Problems................................................................................................... 23
Parallel and USB Problems..................................................................................................... 24
PC Card (PCMCIA) Problems ................................................................................................ 25
Performance Problems ............................................................................................................25
Power and Battery Problems................................................................................................... 26
Printing Problems.................................................................................................................... 27
Startup Problems ..................................................................................................................... 27
Standby and Resume Problems ...............................................................................................28
Using the e-DiagTools Diagnostic Tests........................................................................................ 29
Using the BIOS Configuration Utility............................................................................................30
Reinstalling and Updating Software.............................................................................. 33
Recovering the Factory Software Installation................................................................................ 33
Updating the Notebook BIOS........................................................................................................ 34
Updating the Windows Drivers...................................................................................................... 34
Removing and Replacing Parts...................................................................................... 35
Removing the Battery .................................................................................................................... 36
Removing the Hard Disk Drive...................................................................................................... 37
Removing an SDRAM Module...................................................................................................... 39
Replacing Small Parts and Accessories.......................................................................................... 41
Reference Information.................................................................................................... 43
Password Removal Policy.............................................................................................................. 43
Hewlett-Packard Display Quality Statement.................................................................................. 43