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Customer Support
Technical Assistance
If you need assistance installing or troubleshooting your device, please contact
us by using one of the methods below:
Knowledge Base: www.hsmknowledgebase.com
Our Knowledge Base provides thousands of immediate solutions. If the Knowl-
edge Base cannot help, our Technical Support Portal (see below) provides an
easy way to report your problem or ask your question.
Technical Support Portal:
www.hsmsupportportal.com
The Technical Support Portal not only allows you to report your problem, but it
also provides immediate solutions to your technical issues by searching our
Knowledge Base. With the Portal, you can submit and track your questions
online and send and receive attachments.
Web form:
www.hsmcontactsupport.com
You can contact our technical support team directly by filling out our online sup-
port form. Enter your contact details and the description of the question/prob-
lem.
Telephone: www.honeywellaidc.com/locations
For our latest contact information, please check our website at the link above.
Product Service and Repair
Honeywell International Inc. provides service for all of its products through ser-
vice centers throughout the world. To obtain warranty or non-warranty service,
please visit
www.honeywellaidc.com and select Support > Contact Service
and Repair to see your region’s instructions on how to obtain a Return Material
Authorization number (RMA #). You should do this prior to returning the product.
Limited Warranty
Honeywell International Inc. (“HII”) warrants its products to be free from defects
in materials and workmanship and to conform to HII’s published specifications
applicable to the products purchased at the time of shipment. This warranty
does not cover any HII product which is (i) improperly installed or used; (ii) dam-
aged by accident or negligence, including failure to follow the proper mainte-
nance, service, and cleaning schedule; or (iii) damaged as a result of (A)
modification or alteration by the purchaser or other party, (B) excessive voltage
or current supplied to or drawn from the interface connections, (C) static elec-
tricity or electro-static discharge, (D) operation under conditions beyond the
specified operating parameters, or (E) repair or service of the product by any-
one other than HII or its authorized representatives.