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Customer Support
Technical Assistance
If you need assistance installing or troubleshooting your device, please contact
us by using one of the methods below:
Knowledge Base: www.hsmknowledgebase.com
Our Knowledge Base provides thousands of immediate solutions. If the
Knowledge Base cannot help, our Technical Support Portal (see below)
provides an easy way to report your problem or ask your question.
Technical Support Portal: www.hsmsupportportal.com
The Technical Support Portal not only allows you to report your problem, but it
also provides immediate solutions to your technical issues by searching our
Knowledge Base. With the Portal, you can submit and track your questions
online and send and receive attachments.
Web form: www.hsmcontactsupport.com
You can contact our technical support team directly by filling out our online
support form. Enter your contact details and the description of the question/
problem.
Telephone: www.honeywellaidc.com/locations
For our latest contact information, please check our website at the link above.
Limited Warranty
Honeywell International Inc. ("HII") warrants its products and optional accesso-
ries to be free from defects in materials and workmanship and to conform to
HII’s published specifications applicable to the products purchased at the time
of shipment. This warranty does not cover any HII product which is (i) improp-
erly installed or used; (ii) damaged by accident or negligence, including failure
to follow the proper maintenance, service, and cleaning schedule; or (iii) dam-
aged as a result of (A) modification or alteration by the purchaser or other party,
(B) excessive voltage or current supplied to or drawn from the interface connec-
tions, (C) static electricity or electro-static discharge, (D) operation under condi-
tions beyond the specified operating parameters, or (E) repair or service of the
product by anyone other than HII or its authorized representatives.
This warranty shall extend from the time of shipment for the duration published
by HII for the product at the time of purchase ("Warranty Period"). Any defective
product must be returned (at purchaser’s expense) during the Warranty Period
to HII factory or authorized service center for inspection. No product will be
accepted by HII without a Return Materials Authorization, which may be
obtained by contacting HII. In the event that the product is returned to HII or its
authorized service center within the Warranty Period and HII determines to its
satisfaction that the product is defective due to defects in materials or workman-