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TROUBLESHOOTING GUIDE
The following guide is for reference purposes only. Contact a customer service
representative (see page 44) to preserve the limited warranty terms.
Symptoms Possible Causes Solution
All Interfaces
No power is being
supplied to the unit.
Check the transformer, the outlet
and power strip. Make sure the
cable is plugged into the unit.
The unit has no
LEDs, beep or
laser.
No power is being
supplied to the unit
from host.
Some host systems cannot supply
enough current to power Eclipse.
A power supply may be needed.
At power up the
unit beeps two
times and
alternately flashes
the LEDs.
There is a ROM
failure.
A flash ROM upgrade is required.
At power up the
unit beeps three
times.
There is a non-
volatile RAM failure.
At power up there
is a continuous
razz tone.
There has been a
diagnostic failure.
At power up there
is a razz tone and
the green LED
flashes.
There is a VLD
failure.
At power up there
is a razz tone and
both LEDs flash.
There is a scanning
mechanism failure.
Contact a customer service
representative.
The unit scans,
communicates
and beeps twice.
The same symbol
timeout is set too
short.
Adjust the same symbol timeout
for a longer time.
The unit powers
up, but does not
beep.
The beeper may be
disabled or no tone
has been selected.
Enable beeper and select a tone.