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Installing the NetAXS-123 Panels
Troubleshooting
NetAXS-123 Access Control Unit Installation Guide, Document 800-05779, Revision A 65
8.0 Troubleshooting
Note: The NetAXS-123 EOL network is AC-coupled. There is no resistance
difference between the RS-485 positive and negative terminals if the EOL network is
on or off (SW1, switches 8 and 9).
Table 11 Troubleshooting Problems and Solutions
Problem Solution
The panel
powers up, but it
does not respond
to any
communication,
cards reads, or
input activation.
Ensure that the Address DIP switches are set to a value other than zero.
Turn off the power (including battery), change the settings, and re-apply
the power.
No
communications
exist with the
Ethernet port.
Only a panel set to be a Gateway (DIP switch 6 = ON) will have
communications on the Ethernet port. If you need to use that port to
access the panel, turn off the power (including the battery), change the
switch setting, and reapply the power. Note that if the panel is normally
not a Gateway on a Multidrop communication bus, then the Host
RS-485 connection (C-TB9) should also be disconnected while DIP
switch 6 is ON. After completion of the Ethernet session, turn off the
power (including the battery), change the switch setting, re-connect the
Host RS-485 terminal block, and re-apply the power.
The panel
address is
unknown.
Option 1: Set the NetAXS-123 panel’s DIP switch 7 to ON. This will
default the IP address to 192.168.1.150.
Option 2: Connect to the panel through the USB port using the provided
USB A to MicroUSB B cable and the USB driver on the product CD.
The default USB Ethernet IP address is: 192.168.2.150.
The N1000 and
NS2 panels on
the Multidrop
bus do not
report.
N1000 and NS2 panels are not supported downstream from a
NetAXS-123 panel. To enable the NetAXS-123 to communicate with
the N1000 and NS2 panels, the loop must be configured with an
N-485 PCI-3 as the Gateway. However, in this configuration, web
functionality is lost. It is recommended that the user swap-out N1000
and NS2 panels with NetAXS-123 panels.