Filter
Top Products
If shipping caused damage to the unit, a claim must be filed with
the commercial carrier.
If any other defect is apparent, call 800-323-4576 for a return
authorization.
Shipping Instructions
To ship equipment back to Engineering Systems:
1. Contact the customer service department at 800-323-4576
before returning equipment. When calling, please have available:
A description of the problem or reason for returning the
equipment.
Original purchase order number, invoice number and if the unit
is under warranty.
A new purchase order number if the unit is not under warranty
2. Obtain the Return Authorization Number (RMA) from the
customer service department at 800-323-4576.
3. Show the RMA number on all packages shipped. Packages,
which are not marked with an RMA number will be refused at
the factory and returned COD.
4. Carefully pack the equipment for shipment. Use the original
packing material whenever possible.
Limited Warranty
All Products sold or licensed by Engineering Systems include a
warranty registration card which must be completed and returned
to Engineering Systems by or on behalf of the end user in order for
Engineering Systems to provide warranty service, repair, credit or
exchange. All warranty work shall be handled through Customer
which shall notify Engineering systems and apply for a Return
Merchandise Authorization (RMA) number prior to returning any
Product for service, repair, credit or exchange. Engineering sys-
tems warrants that its Products shall be free from defects in mate-
rials and workmanship for a period of two years from date of ship-
ment of the Product to Customer. The warranty on Terminals,
Printers, Communications Products and Upgrade kits is 90 days
from date of shipment. Satisfaction of this warranty shall be limited
to repair or replacement of Products which are defective or defec-
tive under normal use. Engineering Systems warranty shall not
extend to any Product which, upon examination, is determined to
be defective as a result of misuse, improper storage, incorrect
installation, operation or maintenance, alteration, modification,
accident or unusual deterioration of the Product due to physical
environments in excess of the limits set forth in Product manuals.