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10-8
IBM Personal Computer User Guide
Can’t enter password 1. Make sure you are typing the correct password.
2. Make sure the keyboard cable is correctly and securely
connected to the keyboard port (not the mouse port)
on the back of the system unit.
The keyboard port has this symbol next to it: .
Can’t read information on
diskette or CD
1. Make sure you are using the correct type of diskette.
Make sure the diskette is formatted correctly.
2. Make sure the diskette or CD is inserted into the drive
correctly.
3. Make sure the CD is clean and not scratched.
4. Try to read a diskette or CD that you know is good. If it
works, the first diskette or CD is damaged. If you can't
read the information on the good diskette or CD, there
may be a problem with your diskette or CD-ROM drive.
5. Make sure the drive power and signal cables are
securely attached to the back of the drive. For
instructions on working in the system unit, see
”Working with the hardware in the system unit” on
page 8-3.
Audio CD does not play
when inserted into
CD-ROM drive
Make sure you have enabled AutoPlay. To enable AutoPlay:
1. Click on
Start
.
2. Select
Settin
g
s
and click on
Control Panel
.
3. Double click on the
S
y
stem
icon.
4. Click on the
Device Mana
g
er
tab.
5. Double click on
CD-ROM
and select the listed CD-
ROM option.
6. Click on the
Settin
g
s
tab.
7. Under
O
p
tions
, click on
Auto insert notification
(a
check appears in the box).
8. Click on
OK
.
Table 1: Hardware problems (Continued)
If the problem is: Here's what to do:
Note:
If any of these problems continue after taking the actions listed, see "HelpWare
support and services" on page 2-1 for information on obtaining service.