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HelpWare support and services
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How and when do I purchase additional support?
Purchasing additional HelpWare services
During and after the warranty period for your computer, you can purchase additional
HelpWare services. Our Enhanced PC Support service includes assistance with the
following items:
• assistance with installing, configuring, and using selected applications
• using the operating system
• setting up and using multimedia drivers
You can purchase support in the following ways
900 number
In the United States and Canada, to receive immediate support from an IBM PC
HelpCenter technical support representative you can call the 900 number. Your local
telephone company will bill you by the minute for each call. Persons under age 18
must have permission of a parent or legal guardian prior to placing the call.
Note:
All of the followin
g
support options are available in all
countries unless otherwise noted. In most countries,
all available options are pa
y
able b
y
credit card onl
y
.
In Australia, all options are pa
y
able b
y
credit card,
che
q
ue, or mone
y
order.
United
States
For installing and configuring in-
warranty IBM products: 1-900-
555-HELP(4357)
Monday - Friday
9am to 9pm
Eastern Time
$2.99 (US currency) per
minute beginning after the
first minute
For using application software
and for out-of-warranty IBM
products: 1-900-555-
CLUB(2582)
Monday - Friday
9am to 9pm
Eastern Time
$2.99 (US currency) per
minute beginning after the
first minute
Canada 1-900-565-9988 24 hours a day $3.50 (Canadian currency)
per minute