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Note: If your computer has a screen expansion function, you can use the
Fn+F8 keys to expand the screen image.
A password problem
Problem: I forgot my password.
Solution: If you forget your power-on password, take your computer to an
IBM reseller or marketing representative to have the password canceled.
If you forget your hard disk password, IBM will not reset your password or
recover data from the hard disk. You must take your computer to an IBM
reseller or an IBM marketing representative to have the hard disk drive
replaced. Proof of purchase is required, and an additional charge might be
required for the service.
If you forget your supervisor password, IBM will not reset your password.
You must take your computer to an IBM reseller or IBM marketing
representative to have the system board replaced. Proof of purchase is
required, and an additional charge might be required for the service.
A power switch problem
Problem: The system does not respond, and you cannot turn off the computer.
Solution: Turn off the computer by pressing and holding the power switch for
4 seconds or more. If the computer is still not reset, remove the ac adapter
and the battery.
Keyboard problems
Problem: The cursor does not move after the computer returns from one of
the power management modes.
Solution: Make sure you followed the instructions correctly when you
installed Windows with the Advanced Power Management (APM) option.
Note: The APM option is not supported in Windows 2000.
Solving computer problems
Chapter 2. Solving computer problems 15