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GU-90023610GU Revision 1
6. Check and see if you have a yellow exclamation mark or red X on any device. If you do, try the following.
• Reboot your PC or
• Uninstall and reinstall the drivers (Do not have the Merlin plugged in when reinstalling)
To Uninstall follow these steps. For Windows 2000 and XP
1. Go to Start > settings > control panel > Add or remove programs > Select MobiLink and click Remove.
Make sure your modem is plugged in while uninstalling. (See Windows help if necessary)
2. Remove the modem from the PC slot
3. Reboot and reinstall. Go to Section 1.7 Installing MobiLink 2
1.3 PROBLEM: WHEN I INSERT THE MODEM, I GET UNKNOWN_PCMCIA_MANUFACTURER”
INSTEAD OF “NOVATEL_ WIRELESS MERLIN_UMTS_MODEM
POSSIBLE CAUSE: HARDWARE FAILURE INSIDE THE MODEM
RESOLUTION: REPLACE MODEM
1.4 PROBLEM: WHEN I RUN THE MOBILINK 2 SOFTWARE, I GET THE MESSAGE “SIM NOT
FOUND – CHECK ORIENTATION
POSSIBLE CAUSE: PROBLEM WITH YOUR SIM CARD.
RESOLUTION:
1. Make sure you have inserted the SIM card exactly as the picture in this manual, or on the back of Merlin or
Quick Start Guide, noting the location and orientation of the bevel corner
2. Make sure the contacts of the SIM card are clean
1.5 PROBLEM: MODEM CANNOT READ SIM. LED FLASHING RED
POSSIBLE CAUSE: SIM LOCKED OR SIM SELF DESTRUCTED
RESOLUTION
1. Enter in your PIN as required. See Section 2.2.5 Creating a data session
2. Contact your Service Provider if you entered your PIN number incorrectly 3 times. You will require a PUK code.
3. If you enter the PUK code incorrectly 10 times, the SIM is designed to self destruct. You will have to be issued
a new SIM. Contact your Service Provider.
4. Depending on where you purchased your Modem, the Modem could have a Service Provider Lock (SIMLOCK)
which ties the modem to a particular set of SIMs. Please contact the Service Provider to unlock the Modem.