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Troubleshooting
Symptom Possible Cause Action
Mouse and/or Keyboard not
responding.
Improper mouse and/or
keyboard reset.
Unplug the cable(s) from the console
port(s), then plug it/them back in.
KVM switch needs to be
reset.
Power off all devices on the installation
power off the KVM switch; wait fi ve
seconds; then power up
USB devices not responding.
Unplug the device’s USB cable from the
USB port on the switch’s rear panel, then
plug it back in.
USB ports need to reset.
Use the USB reset hotkey combination
[Scroll Lock] [Scroll Lock] [F5]
Change the OS by selecting SPC 1.
mode in the PORT OS settings (see
PORT OS in the OSD settings table)