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Symptom Possible Cause Action
Device not recognized
(Windows).
If the OS does not support USB 2.
2.0, change to the PS/2 interface.
This will require cables that are not
provided with the unit. See PS/2
cable information under Cables in the
beginning of this manual
Windows timing problem. Unplug the KVM cable from the 1.
computer’s USB port.
Go into Windows’ System Settings and 2.
remove the Unknown Device entry.
Plug the KVM cable back in. Windows 3.
will now recognize the device.