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Following a Disaster
If the Solo is exposed to a disaster such as a flood or fire, you should
immediately call the ioSafe Disaster Response Team at 1-888-984-
6723 (US & Canada) or 1-530-886-1578 (International) extension
430. You can also send an email to disastersupport@iosafe.com
. The
professionals at ioSafe can determine the best actions to take to
protect your valuable information. In many cases and depending on
your skills, a self recovery can be performed and provide you with
immediate access to your information. In other cases, ioSafe may
request that the Solo be returned to the ioSafe factory for data
recovery. In any case, calling ioSafe is the first step.
The general steps for natural disaster recovery are:
1. After the disaster event, obtain physical possession of ioSafe
device. If the device has been exposed to a fire, wait for the
ioSafe device to cool down before obtaining.
2. Call ioSafe Disaster Support Team at 1-888-984-6723 (US &
Canada) or 1-530-886-1578 (International) extension 430 to
obtain an RMA #