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3. Report disaster event, and obtain return shipping
address/instructions
4. Drain any free water from the ioSafe device if post-flood
5. Place the ioSafe device in a heavy duty plastic garbage bag
6. Place the bagged ioSafe device in a small cardboard box with
a paper marked with the RMA #, name, phone and address
7. Fill the bottom of a larger box with 2-3 inches minimum of
packing insulation
8. Place the boxed ioSafe device in the larger box
9. Pack additional packing insulation tightly around all sides of
the small box (2-3 inches minimum) and seal the box shut.
10. Mark the RMA# on the outside of the large box and ship per
ioSafe shipping instructions
11. ioSafe will recover all data according to the terms of the Data
Recovery Service Terms and Conditions.
12. ioSafe will then place any recovered data on a replacement
ioSafe device
13. ioSafe will ship the replacement ioSafe device back to the
original user
14. Once the primary server / computer is repaired or replaced,
the original user should restore the primary drive data with
the ioSafe backup data
15. Continue to use the ioSafe device for subsequent backups