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Troubleshooting
TM-1400 Series Progressive Scan Shutter Cameras
4 Troubleshooting
4.1 Problems and Solutions
Following are troubleshooting tips for common problems. In general, problems can easily be solved by
following these instructions. If the following remedies fail to offer a solution to your problems, please
contact a JAI PULNiX representative.
4.1.1 Symptom: No Video
Remedies: Check that the following are properly connected and operational.
• Power supplies
• Power cables
• Main power source
• Shutter control
• Async mode
• Lens
• Digital output cable
• Analog video cable
4.1.2 Symptom: Dark Video
Remedies: Check that the following are properly connected and operational.
• Shutter selection
• Iris opening on the lens
4.1.3 Symptom: Non-Synchronized Video
Remedies: Check that the following are properly connected and operational.
• Proper mode output
• Frame grabber software camera selection
Note: Breaking the factory seal without prior approval from the factory will void the product
warranty.