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All-in-One Troubleshooting
44 Kodak ESP 5 Printer User Guide
Corrective Action
Clean the scanner lid ( see“Cleaning the Scanner Lid” on page 34
No Communication With Computer
Probable Cause
Your Kodak printer is not connected to your computer.
Corrective Action
• Make sure your printer is plugged in and turned on
• Make sure you are using the proper USB cable (USB 2.0)
• Check the connection from your computer to your printer. Ensure that the square end of
the USB cable is plugged in to the USB port on the back of your printer, and the flat end
into a USB port on your computer
• You may need to disconnect other printers or scanners from your computer
• After checking connections, restart your computer
• Make sure your computer meets the minimum system requirements, otherwise
upgrade your system if necessary
For more information on connecting your printer to your computer, see the Setup Guide
that came with your printer.
No Paper Feed
Probable Cause
The paper tray may be empty, or there may be a problem with the paper in the tray.
Corrective Action
If the tray is empty, load paper into the paper tray, then resume printing. Check for a
message on the printer status monitor (Windows) on your computer. Check for a problem
with the paper in the tray.
To check the paper
1 Inspect the paper and make sure no paper sheets are damaged in any way. Reload with
new paper, if necessary.
2 Carefully “fan” the paper to keep the sheets from sticking together.
3 Reload the paper tray. Do not overfill.
4 Press
OK.
Caution: Kodak Inkjet paper is recommended for your Kodak All-in-One
printer.