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Troubleshooting
Paper light
Light status Cause Action/solution
IMPORTANT:
The cartridge may lock in place if there is a paper error. Do not attempt to
remove the cartridge without first clearing the paper error. Make sure the
Paper light is off before attempting to remove the cartridge.
Light is off Paper tray properly installed with ample
supply of paper.
None required.
Light glows red Paper jam. Clear the jam (page 41), then press
.
Printing stopped during mid-print;
damaged paper.
Remove loose paper. Check the
paper supply. Reload with new
paper, if necessary, then press .
Paper tray empty. Load paper (page 4), then press .
Paper tray not installed or improperly
installed.
Remove the paper tray, check that
paper is properly loaded, and
re-install tray (page 6). Press to
resume printing.
Paper did not feed; sheets stuck together
(page 41).
Check the paper supply. Reload
with new paper, if necessary, then
press .
NOTE: Do not load more than 30
sheets of paper.
Paper-feed rollers are dirty. Clean the paper-feed rollers
(page 39).