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Troubleshooting
www.kodak.com/go/support
41
Transfer/communication problems
If... Try one or more of the following
Nothing happens
when you try to
transfer pictures to
the computer
■ Press the Transfer button, , on the printer dock.
■ Check the power and USB connections from the printer dock
to computer (page 25).
■ The camera is not properly seated on connector. Reseat the
camera on the printer dock (page 9).
■ If you are trying to transfer pictures from a compatible Kodak
card reader (page 28) or a PictBridge compatible device
(page 29), check the USB connections between the printer
dock and the card reader or device.
NOTE: The Kodak EasyShare printer dock plus is compatible with the
Kodak 8-in-1 card reader and the Kodak 6-in-1 card reader (each
sold separately). Other Kodak USB card readers may work with
the printer dock plus; however, other manufacturers’ card readers
are not supported.
■ Close unnecessary software applications, and minimize
remaining application windows. Follow any messages on the
screen that may have been hidden by other windows.
■ Disconnect then reconnect the USB cable from the printer
dock to the computer (page 25).
■ Make sure Kodak EasyShare software is installed (page 22).
Install if necessary. If you choose Custom installation, make
sure to install the printer driver.
■ Uninstall, then reinstall Kodak EasyShare software (page 22).
■ Make sure your computer meets the minimum system
requirements (page 22). Upgrade your system if necessary.