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Solving Problems with Media Misfeeds192
Media is
misfeeding.
The media is not cor-
rectly positioned in
the tray.
Remove the misfed media and reposi-
tion the media properly in the tray.
The number of sheets
in the tray exceeds
the maximum
allowed.
Remove the excess media and reload
the correct number of sheets in the
tray.
The media guides are
not correctly adjusted
to the media size.
Adjust the media guides in the tray to
match the size of the media.
Warped or wrinkled
media is loaded in the
tray.
Remove the media, smooth it out, and
reload it. If it still misfeeds, do not use
that media.
The media is moist
from humidity.
Remove the moist media and replace it
with new, dry media.
Envelopes, labels,
postcards, thick
stock, glossy, or
transparencies are
loaded in Tray 2, 3.
Special media must be loaded in
Tray 1 only.
Custom-sized media
is loaded in Tray 3.
Custom-sized media can be loaded in
Tray 1 or 2.
See “Media Specifications” on page
100.
The recommended
transparency or label
sheet is facing the
wrong way in Tray 1.
Load the transparencies or label
sheets according to the manufacturer’s
instructions.
Envelopes are facing
the wrong way in
Tray 1.
Load the envelopes in Tray 1 so the
flaps are facing up.
Symptom Cause Solution