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ETS Installation Guide
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If you are experiencing an error that is not described in this book, or if you are unable
to fix the error, you may:
To check our online knowledge base or send a question to Technical
Support, go to http://www.lantronix.com/support
.
Email us at support@lantronix.com.
Call us at:
(800) 422-7044 Domestic
(949) 453-7198 International
(949) 450-7226 Fax
Our phone lines are open from 6:00AM - 5:30 PM Pacific Time Monday through
Friday excluding holidays.
Technical Support Europe, Middle East, and Africa
Phone: +49 (0) 89 31787 817
Email: eu_techsupp@lantronix.com
or eu_support@lantronix.com
Firmware downloads, FAQs, and the most up-to-date documentation are available at:
www.lantronix.com/support
When you report a problem, please provide the following information:
Your name, and your company name, address, and phone number
Lantronix ETS model number
Lantronix ETS serial number
Software version (use the Show Server command to display)
Network configuration, including the information from a Netstat command
Description of the problem
Debug report (stack dump), if applicable
Status of the unit when the problem occurred (please try to include
information on user and network activity at the time of the problem).