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Troubleshooting
page 19
LaCie d2 SCSI AIT Drive
6. Troubleshooting
In the event that your LaCie AIT drive is not working correctly, please refer to the following checklist to find out where the
problem is coming from. If you have gone through all of the points on the checklist and your drive is still not working
correctly, please have a look at the FAQs that are regularly published on our Web site – www.lacie.com. One of these FAQs
may provide an answer to your specific question. You can also visit the drivers pages, where the most recent software updates
will be available.
If you need further assistance, please contact LaCie Technical Support (see 7. Contacting Customer Service for details).
The Problem Questions to Ask Possible Solutions
The drive is not recognized. Is the SCSI host adapter recognized On a PC, from the Start menu, go into
correctly by the Operating System (OS)? Settings > Control Panel > System >
Device Manager tab > SCSI
Controllers. The SCSI host adapter
should be listed here. If it does not
appear, contact the manufacturer of
your SCSI card to make sure you are
using the correct driver. On a Mac,
use the Apple System Profiler. The
drive should be displayed here.
Is the drive powered up? Check the drive’s power cable. Make
sure the Power LED is on.
Are both ends of the SCSI cable Check both ends of the SCSI cable.
connected and properly seated? If the drive is still not recognized, turn
off the computer, then turn off your
peripheral(s). Disconnect the cables,
reconnect them and turn on your
peripheral(s) and computer again. If
the drive is still not recognized, shut
down your computer and try again.
Has the correct drive installation Review the installation procedure
procedure been followed? described in Chapter 3: Setting Up
Your LaCie AIT Drive.