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Completing the parts replacement . . . . . 67
Chapter 6. Recovery information . . . 69
Creating and using recovery media . . . . . . 69
Creating recovery media . . . . . . . . . 69
Using recovery media . . . . . . . . . . 70
Performing backup and recovery operations . . . 70
Performing a backup operation . . . . . . 70
Performing a recovery operation . . . . . . 71
Using the Rescue and Recovery workspace . . . 71
Creating and using a rescue medium . . . . . . 72
Creating a rescue medium . . . . . . . . 72
Using a rescue medium . . . . . . . . . 73
Reinstalling preinstalled applications and device
drivers . . . . . . . . . . . . . . . . . . 73
Reinstalling software programs . . . . . . . . 74
Reinstalling device drivers . . . . . . . . . . 75
Solving recovery problems . . . . . . . . . . 75
Chapter 7. Using the Setup Utility
program . . . . . . . . . . . . . . . . 77
Starting the Setup Utility program . . . . . . . 77
Viewing and changing settings . . . . . . . . 77
Using passwords. . . . . . . . . . . . . . 77
Password considerations. . . . . . . . . 78
Power-On Password . . . . . . . . . . 78
Administrator Password . . . . . . . . . 78
Hard Disk Password. . . . . . . . . . . 78
Setting, changing, and deleting a password . 78
Erasing lost or forgotten passwords (clearing
CMOS) . . . . . . . . . . . . . . . . 79
Enabling or disabling a device . . . . . . . . 79
Selecting a startup device . . . . . . . . . . 80
Selecting a temporary startup device . . . . 80
Selecting or changing the startup device
sequence . . . . . . . . . . . . . . . 80
Enabling ErP compliance mode . . . . . . . . 80
Exiting from the Setup Utility program . . . . . 81
Chapter 8. Updating system
programs . . . . . . . . . . . . . . . 83
Using system programs . . . . . . . . . . . 83
Updating (ashing) the BIOS from a disc . . . . 83
Updating (ashing) the BIOS from your operating
system. . . . . . . . . . . . . . . . . . 84
Recovering from a POST/BIOS update failure . . 84
Chapter 9. Preventing problems . . . 87
Keeping your computer current . . . . . . . . 87
Getting the latest device drivers for your
computer . . . . . . . . . . . . . . . 87
Updating your operating system . . . . . . 87
Using System Update . . . . . . . . . . 88
Cleaning and maintenance . . . . . . . . . . 88
Basics . . . . . . . . . . . . . . . . 88
Cleaning your computer . . . . . . . . . 89
Good maintenance practices . . . . . . . 90
Moving your computer . . . . . . . . . . . 90
Chapter 10. Troubleshooting and
diagnostics . . . . . . . . . . . . . . 93
Basic troubleshooting . . . . . . . . . . . . 93
Troubleshooting procedure . . . . . . . . . . 94
Troubleshooting . . . . . . . . . . . . . . 94
Audio problems . . . . . . . . . . . . 95
CD problems . . . . . . . . . . . . . 96
DVD problems . . . . . . . . . . . . . 97
Intermittent problems . . . . . . . . . . 99
Keyboard, mouse, or pointing device
problems . . . . . . . . . . . . . . . 99
Monitor problems. . . . . . . . . . . . 101
Networking problems . . . . . . . . . . 102
Option problems . . . . . . . . . . . . 105
Performance and lockup problems . . . . . 106
Printer problems . . . . . . . . . . . . 108
Serial port problems. . . . . . . . . . . 109
Software problems . . . . . . . . . . . 109
USB problems . . . . . . . . . . . . . 110
Diagnostic programs . . . . . . . . . . . . 110
Lenovo Solution Center . . . . . . . . . 111
Lenovo ThinkVantage Toolbox. . . . . . . 111
PC-Doctor for DOS . . . . . . . . . . . 111
Chapter 11. Getting information, help,
and service . . . . . . . . . . . . . 113
Information resources . . . . . . . . . . . . 113
Lenovo ThinkVantage Tools . . . . . . . . 113
Lenovo Welcome . . . . . . . . . . . . 113
Help and Support. . . . . . . . . . . . 113
Safety and Warranty. . . . . . . . . . . 113
Lenovo Web site (http://www.lenovo.com) . . 113
Lenovo Support Web site. . . . . . . . . 114
Help and service . . . . . . . . . . . . . . 114
Using the documentation and diagnostic
programs . . . . . . . . . . . . . . . 114
Calling for service. . . . . . . . . . . . 114
Using other services . . . . . . . . . . 115
Purchasing additional services . . . . . . 115
Appendix A. Notices. . . . . . . . . 117
Trademarks . . . . . . . . . . . . . . . . 118
ii ThinkCentre User Guide