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• Problem: WinDVD8 has an HD DVD tab, but I cannot use it.
Solution: Your computer does not support an HD DVD drive.
Software problems
Problem: An application does not run correctly.
Solution: Make sure that the problem is not being caused by the application.
Check that your computer has the minimum required memory to run the application. Refer to the manuals
supplied with the application.
Check the following:
• The application is designed to operate with your operating system.
• Other applications run correctly on your computer.
• The necessary device drivers are installed.
• The application works when it is run on some other computer.
If an error message is displayed while you are using the application program, refer to the manuals supplied
with the application.
If the application still does not run correctly, contact your place of purchase or a service representative
for help.
Problems with ports and connectors
The following are the most common ports and connectors problems:
USB problems
• Problem: A device connected to the USB connector does not work.
Solution: Open the Device Manager window. Make sure that the USB device setup is correct, and that
the assignment of computer resource and the installation of the device driver are correct. Click Start ➙
Control Panel ➙ Hardware and Sound ➙ Device Manager. If you are prompted for an administrator
password or conrmation, type the password or provide conrmation.
Refer to “Diagnosing problems” on page 113
and run a diagnostic test of the USB connector.
132 User Guide