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7. Click the Properties button. If you are prompted for an administrator password or conrmation, type
the password or provide conrmation. Check the Device status box and make sure that the device
is working correctly. If not, click the Troubleshoot button and follow the instructions on the screen.
8. Click the Color Management tab. Check whether the color quality is correctly set, and ensure
that the other information also is correct. If you are prompted for an administrator password or
conrmation, type the password or provide conrmation. Check the Device status box and ensure
that the device is working correctly. If not, click the Troubleshoot button and follow the instructions
on the screen.
• Problem: Incorrect characters are displayed on the screen.
Solution: Did you install the operating system or application program correctly? If they are installed and
congured correctly, have the computer serviced.
• Problem: The screen stays on even after you turn off your computer.
Solution: Press and hold the power button for four seconds or more to turn off your computer; then
turn it on again.
• Problem: Missing, discolored, or bright dots appear on the screen every time you turn on your computer.
Solution: This is an intrinsic characteristic of the TFT technology. Your computer display contains
multiple thin-lm transistors (TFTs). A small number of missing, discolored, or bright dots on the screen
might exist all the time.
External monitor problems
• Problem: The external monitor is blank.
Solution: To bring up the image, press Fn+F7 and select the desired monitor. If the problem persists,
do the following:
1. Connect the external monitor to another computer to ensure that it works.
2. Reconnect the external monitor to your computer.
3. Refer to the manual shipped with the external monitor to check the resolutions and refresh rates that
are supported.
– If the external monitor supports the same resolution as the computer display or a higher resolution,
view output on the external monitor or on both the external monitor and the computer display.
– If the external monitor supports a lower resolution than the computer display, view output on the
external monitor only. (If you view output on both the computer display and the external monitor,
the external monitor screen will be blank or distorted.)
• Problem: You cannot set a higher resolution than the present one on your external monitor.
Solution: Ensure that the monitor type and other information is correct. If necessary, update the monitor
driver. See “Setting the external monitor type” on page 35.
• Problem: The screen is unreadable or distorted.
Solution: Ensure that:
– The monitor information is correct and the appropriate monitor type is selected. Refer to the solution
to the proceeding problem.
– Ensure that an appropriate refresh rate is selected by doing the following:
1. Connect the external monitor to the monitor connector, and then connect the monitor to an
electrical outlet.
2. Turn on the external monitor and the computer.
3. Right-click on the desktop, and click Screen resolution.
Chapter 8. Troubleshooting computer problems 97