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Chapter 11. Troubleshooting problems
This chapter describes on what to do if you experience a problem with your tablet.
Troubleshooting
The problems and solutions described in this chapter are meant only as a guide. They are not denitive
problem solving techniques. For some problems, you might need help from Lenovo, your reseller, or your
service provider.
When you observe a problem, stop operation immediately, because taking further action might result in data
loss or damage. Take a note of what the system is doing and what actions you performed before the problem
occurred. Provide detailed information to Lenovo or your service provider for quicker problem resolution.
Internet problem
Problem: Unable to connect to the wireless network.
Suggested solution: Ensure that:
• The SIM card is valid and workable if you are using a mobile data network (3G or 4G).
• You are within the network’s service range and the signal strength is good.
• Your tablet is not in Airplane mode.
If the problem persists, contact Lenovo for technical support.
Multitouch screen problems
• Problem: The multitouch screen responds slowly or improperly.
Suggested solution: Do the following:
1. Ensure that your hands are clean and dry when touching the screen.
2. Restart your tablet to try again.
If the problem persists, contact Lenovo for technical support.
Battery problem
Problem: The battery does not charge correctly.
Suggested solution: Check if the ac adapter is connected correctly. If the connection is good but the
battery still does not charge, contact Lenovo to replace with a new battery.
System problems
• Problem: Unable to turn the tablet on.
Suggested solution: Connect your tablet to an ac power outlet using either a dock or the adapter
through the provided USB cable to see if the problem is caused by a drained battery. If the problem
persists, insert a straightened paper clip into the emergency reset hole. To locate the emergency reset
hole, see “Tablet layout” on page 1
. If the problem still persists, contact Lenovo for technical support.
Media problems
• Problem: The audio quality is poor or there is no sound output.
Suggested solution: Check and ensure that:
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