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• Make sure that the wireless radio is enabled by double-clicking the Access Connections icon in the
Windows notication area.
Note: If your computer is preinstalled with the Windows 7 operating system, click Show hidden icons in
the Windows notication area. The Access Connections icon is displayed. For more information about
the icon, see the Help in Access Connections.
• Check Network Name (SSID), and your encryption information. Use Access Connections to verify this
case-sensitive information.
A wireless WAN problem
Message: Unauthorized WAN card is plugged in - Power off and remove the WAN card.
Action: Seek technical assistance for help to remove the unauthorized WAN card. See “Additional
information resources” on page 31 for more information.
Note: Some computer models do not have a wireless WAN.
Bluetooth problems
Bluetooth is available with some certain computer models.
For Bluetooth problems, select your symptom from the following list:
• “Sound does not come from the Bluetooth headphone” on page 47
• “PIM items sent from the Windows 7 operating system cannot be received correctly” on page 47
Sound does not come from the Bluetooth headphone
Symptom: Sound does not come from the Bluetooth headset/headphone but comes from the local speaker
even though the headset/headphone is connected using Headset prole or AV prole.
Action: Do the following:
1. Exit the application that uses the sound device (for example, Windows Media Player).
2. Open the Control Panel by clicking Start ➙ Control Panel.
3. Click Hardware and Sound ➙ Sound .
4. Select the Playback tab.
5. If you are using Headset prole, select Bluetooth Hands-free Audio and click the Set Default button. If
you are using AV prole, select Stereo Audio and click the Set Default button.
6. Click OK to close the Sound window.
PIM items sent from the Windows 7 operating system cannot be received correctly
Symptom: Personal Information Manager (PIM) items sent from the Windows 7 operating system cannot be
received correctly into the address book of any other Bluetooth-enabled device.
Action: The Windows 7 operating system sends PIM items in XML format, but most Bluetooth-enabled
devices handle PIM items in vCard format. If another Bluetooth-enabled device can receive a le through
Bluetooth, a PIM item sent from the Windows 7 operating system system might be saved as a le with
the extension contact.
Option problems
Use this information to diagnose problems with Lenovo hardware options that do not have their own
troubleshooting information.
Chapter 5. Troubleshooting and diagnostics 47