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Chapter 8. Getting information, help, and service
If you need help, service, or technical assistance or just want more information
about products manufactured by Lenovo, you will find a wide variety of sources
available from Lenovo to assist you.
Information resources
This section provides information on how to access useful resources relating to
your computing needs.
Online Books folder
The Online Books folder provides publications to help you set up and use your
computer. The Online Books folder is preinstalled on your computer and requires
no Internet access to view the publications. In addition to this User Guide you are
reading, the Hardware Replacement Guide is also available in the Online Books
folder.
The Hardware Replacement Guide provides step-by-step instructions for replacing
Customer Replacement Units (CRUs) in your computer. CRUs are computer parts
that can be upgraded or replaced by the customer.
To view a publication, open the Start menu from the Windows desktop, select All
Programs, select Online Books, and click Online Books. Double-click on the
appropriate publication for your computer. The publications also are available on
the Lenovo Web site at http://www.lenovo.com.
Notes:
1. These publications are in Portable Document Format (PDF) format, which
requires Adobe Acrobat Reader to be installed. If Adobe Acrobat Reader has
not yet been installed on your computer, a message will appear when you
attempt to view the PDF file and you will be guided through the Adobe
Acrobat Reader installation.
2. The publications that are preinstalled on your computer are available in other
languages on the Lenovo Support Web site at http://www.lenovo.com/
support/.
3. If you want to install a different language version of Adobe Acrobat Reader
than the version provided on your computer, go to the Adobe Web site at
http://www.adobe.com and download the version you want to use.
Lenovo Care
The Lenovo Care program combines innovative tools, services, and support to help
increase productivity and spend less time worrying about computer problems.
The Lenovo Care program organizes your major tasks, your most frequently used
applications and support tools, and provides easy access to:
v Quick Links that are shortcuts to tools for:
– Managing multimedia software
– Starting a data backup
– Launching Lenovo PC Support
© Lenovo 2005, 2007. Portions © IBM Corp. 2005. 61