Filter
Top Products
4 Watch the Device Manager window while connecting a USB cable or another device to the USB port. The window
refreshes when Device Manager recognizes the USB connection.
• If there is activity on Device Manager but none of the previous solutions worked, call Customer Support.
• If there is no activity on Device Manager, there may be a problem with your computer and its USB support.
The computer must recognize the USB connection in order for installation to work.
Cannot print and there is a firewall on the computer
Third-party (non-Microsoft) firewalls can interfere with wireless printing. If the printer and computer are configured
correctly, and the wireless network is working, but the printer will not print wirelessly, then a firewall could be the
problem. If there is a firewall (other than the Windows firewall) on the computer, try one or more of the following:
• Update the firewall using the most recent update available from the manufacturer. Refer to the documentation
that came with your firewall for instructions on how to do this.
• If programs request firewall access when you install the printer or try to print, make sure you allow those programs
to run.
• Temporarily disable the firewall and install the wireless printer on the computer. Re-enable the firewall when you
have completed the wireless installation.
Wi-Fi indicator light is not lit
C
HECK POWER
If the Wi-Fi indictor light is off, make sure the light is on. If the light is not on, check the following:
• Make sure the printer is plugged in and turned on.
• Make sure the printer is plugged into a working outlet.
• If the printer is plugged into a power strip, make sure it is turned on and working.
Wi-Fi indicator light is green but the printer does not print (Windows only)
If you have completed the configuration for wireless printing and all of the settings appear to be correct, but the printer
does not print, then try one or more of the following:
ALLOW THE WIRELESS INSTALLATION TO COMPLETE
Do not attempt to print, remove the installation CD, or detach the installation cable until you see the Wireless Setup
Successful screen.
ENABLE THE PRINTER
Confirm that the printer is enabled:
1 Click , or click Start and then click Run.
2 In the Start Search or Run box, type control printers.
3 Press Enter, or click OK.
The printer folder opens.
Troubleshooting
115