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Troubleshooting
Using the printer troubleshooting software (Windows
only)
The Lexmark Service Center provides step-by-step troubleshooting help and contains links to printer maintenance
tasks and customer support.
To open the Lexmark Service Center, use one of these methods:
Method 1 Method 2
If it appears on an error message dialog, click the For
additional assistance, use the Lexmark Service
Center link.
1 Do one of the following:
• In Windows Vista, click All Programs, and then
select the printer program folder from the list.
• In Windows XP, click Start Programs or All
Programs, and then select the printer program
folder from the list.
2 Select Lexmark Service Center.
Setup troubleshooting
Power button is not lit
These are possible solutions. Try one or more of the following:
PRESS POWER BUTTON
Make sure the printer is on by pressing .
DISCONNECT AND RECONNECT THE POWER CORD
1 Press to turn the printer off.
2 Disconnect the power cord from the wall outlet.
3 Disconnect the power cord from the power supply.
4 Plug the power cord all the way into the power supply on the printer.
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