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Rev. (08-JULY-98) © 1996-98 Liebert Corporation12
Common Problems
Modem connected to the SiteGate-232 will not answer.
Make sure the TR light on the modem is ON; if it is OFF check the modem cables. Verify connection
and baud rate with the SiteGate-232.
Modem connect to SiteGate-232 will not dial out.
Make sure the modem installed on this port is set to "yes" in the LGM Parameter page under Console
Port # and a valid phone number has been set using SETGCM or by manually entering a phone number.
WRU Failure.
WRU failures occur when there is a problem between the SiteGate-232 and the modem. Verify correct
speed on the modem and SiteGate-232. Verify the correct cable is used and be sure it follows the
ATAD cable pinout.
Manually Formatting the Module
Manually formatting the module does not require communication with the module. Use this procedure
as a last resort when there is no communication with the module. Although transferring memory
overwrites all existing memory, it requires communication in order to initiate the transfer.
WARNING: Formatting the module erases all transferred memory. The Transferring Memory procedure
must be followed after formatting.
1. Turn the SiteGate-232's power switch OFF.
2. Press and hold the manual format button (see Figure 1).
3. Turn the SiteGate-232 module's power ON.
4. Wait a few seconds.
5. Release the manual format button.
The module is now formatted.