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Appendix A: Troubleshooting
Frequently Asked Questions
Home Wireless-G Gateway
How do I reset the Gateway?
Press the Reset button on the back panel for about ten seconds. This will reset the Gateway to its default settings.
How do I resolve issues with signal loss?
There is no way to know the exact range of your wireless network without testing. Every obstacle placed between
the Gateway and a wireless computer will create signal loss. Lead glass, metal, concrete floors, water and walls
will inhibit the signal and reduce range. Start with the Gateway and your wireless computer in the same room
and move it away in small increments to determine the maximum range in your environment.
You may also try using different channels, as this may eliminate interference affecting only one channel.
I have excellent signal strength, but I cannot see my network.
WEP is probably enabled on the Gateway, but not on your wireless adapter (or vice versa). Verify that the same
WEP keys and levels (64 or 128) are being used on all nodes of your wireless network.
How many channels/frequencies are available with the Gateway?
There are eleven available channels, ranging from 1 to 11, in North America. There may be additional channels
available in other regions, subject to the regulations of your region and/or country.
If your questions are not addressed here, refer to the Linksys international website,
www.linksys.com/international.